FREQUENTLY ASKED QUESTIONS
Learn more about our resume writing services.
What services do you provide?
We write resumes and CVs, cover letters, and LinkedIn profiles. We also provide career coaching services such as application assistance and interview preparation.
How do I send you my current resume?
You can upload your most recent resume through our order form, or you can email us your resume after placing an order.
Do you update / polish existing resumes?
Absolutely! Updating resumes is the most common service we provide. We polish bullet points, highlight relevant experience, adjust formatting, and ensure our customers' resumes are effective in today's hiring environment. Resume updates / rewrites / building / etc. all cost the same $280.
Who will write my resume?
Writing great resumes starts with hiring great writers. We hire the best, most experienced writers with a diverse industry and experience background to ensure our services are performed to the highest caliber. Our proprietary order management process routes your order to a proven, qualified writer that is ready to work with you based on your individual circumstances.
Are your resumes ATS-ready?
Yes. Most companies use algorithms to sort through thousands of resumes. We build resumes that are designed to screen well by ensuring proper formatting and by using keywords relevant to the position to which you're applying.
How much interaction do I get with my writer?
You have unlimited contact with your writer. Our writing process encourages open communication between you and your writer to ensure your documents are accurate, persuasive, and effective.
How long does it take?
We try to get started as quickly as possible, and we'll work with you to ensure all documents are completed in a timely manner. When you are placing an order, we ask you for any application deadlines or information we should be aware of. Most orders are assigned to a writer within 1-2 days. If we have most of the information we need to get started, we are typically able to send you the first draft within 2-4 days.
How many revisions do you provide?
You get unlimited revisions on the documents we're preparing, up until the point that your order is complete. We want you to be completely satisfied with and confident in our work. If you have additional revisions or updates down the road, we can provide those at a discounted rate (e.g. you have a new job and want to update your resume).
How do you update my LinkedIn profile?
We have two options. (1) You set up a temporary password that gives us access to your profile to manually update all of your information. Once you sign off on the changes, the temporary password is removed. (2) We provide you with a template in MS Word format that you use to copy-and-paste information into your LinkedIn profile yourself.
How do I communicate with my writer?
We offer phone and email options for communication with all of our orders. You let us know what your communication preference is when you are placing an order.
How much does it cost?
We offer individual services and package deals. Our resume writing service costs $280. In some rare circumstances, there could be an additional cost (e.g. if you need a full CV or are applying for particular positions that require significantly more information on the CV). We always try to reach out as early as we can in situations where an additional cost is required (even though it's not common), and you have the option to accept or decline that additional cost. We do not charge taxes. To see more details on pricing and our package deals, click here to go to the pricing page.
When do I pay?
View our timeline here. You pay us after we've completed your resume and you're satisfied with the work. If you ordered a professional package, we typically request payment before completing the LinkedIn profile. Once payment has been made, you'll be able to download the finished documents in an unrestricted Microsoft Word format. Before payment, you can view your documents in a temporary, watermarked format with restricted use.
What forms of payment do you accept?
We accept PayPal and all major credit cards. All payments are done through our secure online payment platform.
How do your guarantees work?
We offer a unique proposition, in that we only request payment after we've completed your CV. Once you're satisfied with your CV, we request payment for your package order. If you are not satisfied, you can cancel the order at no cost. We also want our services to lead to real results. If you ordered a Professional or Premium package and you haven't received any interviews after 60 days of us completing your order, we'll rewrite your CV at no additional cost. You must have applied to at least 10 jobs to qualify.
Can I meet at one of your offices?
All of our resume writing services are provided online, and most of our writers work from home.
Can you apply for jobs for me?
We don't currently offer any resume distribution or job application services.