FREQUENTLY ASKED QUESTIONS

You've got questions. We've got answers.

Browse through the FAQs below, or use our search feature here

When do I pay?

You pay after we've completed an updated version of your resume and you're satisfied with the result. After payment is made, we'll finish any minor changes on your resume (if needed) and complete your cover letter and LinkedIn profile (if applicable).



How long does it take?

Most orders are assigned to a writer within 1-2 days. If we have most of the information we need to get started, we are typically able to send you the first draft within 2-4 days. When you fill out the order form, we ask what deadlines you have (if any) so that we can work with your schedule. We try to get started as quickly as possible, and we'll work with you to ensure all documents are completed in a timely manner. Every client's situation is unique, and the total time it takes depends on (a) how much additional information we need to complete the order, (b) how many drafts we create, and (c) how much time it takes to communicate back and forth with the writer.



Do you work in my industry?

Yes :) Our team of 30+ professional writers have worked with clients in all industries and at all experience levels. In the (very) rare event that we don't have someone with experience writing in your field, we'll reach out to you after placing an order. Remember, you don't pay us anything until we've completed your resume to your satisfaction.



Do you have samples of your work?

Yes, we do. View our most popular samples here.



Where can I read your reviews?

You can read our reviews on our reviews page.



How can I contact you?

You can email us at support@topstackaustralia.com or visit our contact us page.



How do I communicate with my writer?

We offer phone and/or email communication for all orders, based on your preference.



Are your resumes ATS-ready?

Yes, all of our resumes are ready for Applicant Tracking Systems (ATS). This is a fundamentally important part of our writing process, because the majority of employers use ATS to screen through applicants. All of our resumes are written to screen for success in today's hiring environment.



How many revisions do you provide?

You get unlimited revisions on the documents we're preparing, up until the point that your order is complete. We want you to be completely satisfied with and confident in our work. If you have additional revisions or updates down the road, we can provide those at a discounted rate (e.g. you have a new job and want to update your resume).



What forms of payment do you accept?

We accept PayPal and all major credit cards. All payments are done through our secure online payment platform.



Are there any extra costs?

Only in rare circumstances. Here are some examples: (1) you want us to create three different resumes, (2) you want us to add a personal statement to your order, (3) you want one hour of consulting to create an application strategy, or (4) you have a particularly unique situation that requires significantly more work (e.g. you have a 15 page technical resume that needs to be adjusted to 3 pages). If you have any requests like these mentioned above, you can let us know when you place an order. Your writer will reach out to you in the event that an additional cost is merited. Remember, you only pay after you're satisfied, so no payment is required to get started.



What guarantees do you offer?

You only pay if you are satisfied with the new resume we create. Additionally, we offer a 60-day interview guarantee. To qualify for the interview guarantee, you must (a) order a Professional or Premium Package, (b) apply to at least 10 jobs, and (c) not receive any interviews within 60 days of purchasing your order. If you meet those criteria, we'll rewrite your resume at no additional cost.



How do you update my LinkedIn profile?

We have two options. (1) You set up a temporary password that gives us access to your profile to manually update all of your information. Once you sign off on the changes, the temporary password is removed. (2) We provide you with a template in MS Word format that you use to copy-and-paste information into your LinkedIn profile yourself.



In what format do you create my resume and cover letter?

MS Word format is our default option. But our writing process is customisable. If you prefer another format, let us know when you are placing an order.



Do you apply for jobs for me?

We do not currently offer any resume distribution or job application services.